The player from the Philippines encountered difficulties withdrawing his funds from the casino and faced issues logging into his account, preventing him from accessing his winnings. We asked him for more details about the login problem, previous withdrawals, balance, and contact with support, but he did not reply to our requests or reminder. As a result, we were unable to investigate further and the complaint was closed for now due to lack of response.
PHDream Casino - Player is unable to withdraw winnings.
Closed
Our verdict
Player stopped responding
Amount: 400 ₱
PHDream Casino
Safety Index 4.9 LowCase summary
Discussion
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4 weeks ago
Nag widraw nag back Nung mag lalog in ayaw na DNA mkapasok multiple log in n nalabas
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you tried logging into your casino account multiple times without success? If so, what issue did you encounter when trying to log in? For example, did you forget your password, receive an error message, or encounter another problem?
- Have you made any successful withdrawals from this casino before?
- What is the current real-money balance in your casino account?
- Have you contacted the casino’s customer support for assistance with your login issue? If so, what response did you receive?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear Junmagbago,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
