PGOX.CLUB Casino - Player’s winnings haven’t been received yet.

I received a link via SMS that opened the 2959bet.net casino page. I received a bonus of approximately R$ 15.00 to start playing, as most unregulated platforms offer. On the date of 12/13, I made a deposit of R$ 10.00, as it was the last step to be completed. However, when I tried to withdraw the total amount, I received a message stating that I could only withdraw R$ 12.00 per day. I made the withdrawal and did not receive it. Today I repeated the process, and once again I did not receive the funds. I am requesting help from this platform in order to receive my winnings. I am an oncology patient and would use this money to help cover some of the costs of my treatment. I am aware that many platforms are imitating PG777.win, and this is likely the same. Thus, given the situation, I demand that the platform honor its commitment and pay the winnings. If they refuse, unfortunately, other measures will be taken. I highlight that it is impossible to contact support via Telegram, as I cannot send them a message: they likely block users' phone numbers to prevent communication. I request that the platform Guru keep the attachments private, as they contain personal and non-transferable documents.

Dear vocamargo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear: As I mentioned, I have already been harmed by two other platforms that have acted in the same way. So it's not a platform delay. It's more serious.

What's more, there's no way to verify the account (KYC) and no way to contact the casino. This happened with the PG7777.win platform. We could never withdraw the amount because we had to keep depositing until we reached a new VIP level and then, out of the blue, the amount disappeared. The case is identical and deserves the attention of this body.

Dear vocamargo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear: There have been no changes other than the information you have already sent. There is no way of checking or withdrawing the amount.

I would also like to inform you that I can no longer find the website of the casino in question.

Dear vocamargo,

Do I understand it correctly that the website is no longer working for you? I have just checked it and worked correctly for me.

I would definitely recommend to chose casinos with better rating at us (https://casinoguru-en.com/top-online-casinos) as this casino has all their licences fake and probably operating a scam schedule.

If there is any contact between you and the casino, please forward it to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick

Dear: I don't choose non-legalized casinos. In fact, I'm not even interested in online gambling anymore. However, I receive dozens of SMSs a day and, as soon as a user signs up, the least that is expected is that they pay what is owed. I did a test with this platform and I already knew that this would be the result. Even so, as a conciliation platform, I expected attempts to receive the amount, as happened with Pikebit, which never paid me and, at the time, was as reputable as this and others. As for my access to the platform, I no longer have it. Without further ado, I thank you for your attention and ask that the complaint be deleted in light of the platform's response.

Dear vocamargo,

We conducted a thorough review of 2959Bet Casino, we discovered several other indicators that suggest this platform is fraudulent.

Legitimate online casinos will require only a single verification deposit per payment method. 

Asking for additional deposits to pay for fees, higher VIP status required for a higher withdrawal limit, deposits to pay for taxes, or similar reasons is a tactic used by scam websites. I am afraid we can only advise you to stay away and not pay any more fees.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.

Best regards,

Nick