The player from Mexico encountered issues with his withdrawal due to an incorrect bank account number, which he insisted he had copied correctly. The casino demanded a payment of 1500 pesos to modify the account number, claiming it would be refunded later, which he found illogical. He faced rude customer support and was unable to locate relevant terms and conditions regarding this charge. The complaint was closed due to the player's lack of response to inquiries and reminders.
PGBET Casino - Player's withdrawal is delayed due to account modification fee.
Closed
Our verdict
Player stopped responding
Amount: Mex$9,343
PGBET Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
3 months ago
Translation
After a long process of having to deposit in order to withdraw, and a series of obstacles to make a withdrawal, now they're telling me my withdrawal account is wrong—one digit is incorrect. It seems very strange to me because I copied my bank account number from the bank and pasted it on the casino's website, and now they're saying I have a wrong number. It seems very odd, but it doesn't matter; they just modify the account and that's it. But they're demanding I pay 1500 pesos to modify the bank account, and that they'll refund it anyway. It seems illogical to me; why do they want the 1500 pesos if they're just going to return it? The support person was quite rude, saying it wasn't their problem if I got the money and things like that. I can't find the casino's terms and conditions to read where it says that if, for example, I made a mistake entering my bank account number, I have to pay to modify it. That's my argument. Thanks, I hope you can help me with this.
Automatic translation:
Public
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.
Unfortunately, PGBET is a scam website, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any more funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.
We’ve received numerous complaints about this website in the past. This website lures players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits, or issues that are not genuine, and which require you to deposit to fix them.
We strongly advise you to cease all interactions with PGBET and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.
For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.
If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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2 months ago
Dear JEPOFOX68,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
