Peter Casino - Player's winnings have been confiscated.

They not pay me accusing me of having multiple accounts which they have no proof and showed me a slip of my phone being used to play Peter casino, which is true I use my phone to play! They let me withdraw 500$ but when I won $5000 they forfeit my winnings accusing me of having multiple accounts! Which isn’t true!!!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Peter Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I have been verified with them . And no it’s not from a bonus . A friend of mine he plays on Peter casino as well and he was at my house playing on his phone his account but he connected to my home wifi .

my phone my device my home internet is my account and me using it only . I have only one account that is verified with them no other accounts because my name my payid bank has to all match for any withdrawals which I have had successfully prior to the $5000 amount

Thanks for the detailed explanation.

Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Looking forward to your reply

I need to look for them I will get back to you shortly

Thanks for your reply.

I still haven't received any communication between you and the casino that supports your complaint.

Please send it to my email at [email protected]

Has the casino shut down because I can't find the casino to log into my account and find my on line chat with them ?

Thanks for your reply.

From my point of view, the website is inaccessible, and I couldn't find any relevant mirrors to access it either.

If you have saved any evidence of the incident, please share it with me.

Thanks in advance for your cooperation.

Dear Loveforu7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your reply.

Do I understand correctly that the incident took place in February 2025?

When was the last time you were in contact with the casino regarding the issue?

The casino website is still not available to be access. Were you able to find a working mirror, or have you been in contact with the casino recently?

Looking forward to your reply.

No I haven't been able to find the site and log in to my account . The last time I spoke to them would be a couple months after the incident but since then no contact and now unable to find the casino

All these casinos seem like no one is unable to help me so I have just lost my money been scammed robbed and they get away with it . It's so wrong

I understand your frustration.

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.

I apologize, but we are unable to pursue the case further under these circumstances, and the complaint will be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.