Patang Casino - Player’s account has been closed because registered from a restricted region.

I am filing this complaint against Patang Casino regarding an unpaid withdrawal and the subsequent arbitrary blocking of my account.

1. Deposit and Gameplay:

I registered an account from the UAE. The casino allowed me to deposit funds and participate in games without any warnings or restrictions regarding my geographic location.

2. Withdrawal and Initial Approval:

After requesting a withdrawal, I received a formal confirmation email from the casino stating that my withdrawal had been approved. However, the funds never arrived in my account.

3. Request for Documentation:

When I followed up on the delayed payment, the casino’s support team suddenly claimed I was playing from a "restricted region". They requested a copy of my bank statement for verification. I complied immediately and submitted all the requested documentation to prove my identity and transaction history.

4. Account Block & Lack of Communication:

Following the submission of my data, the casino stopped responding to my inquiries. Shortly thereafter, I discovered that my account had been blocked entirely. I am now unable to log in, and the casino is ignoring all my emails and communication attempts.

Requested Outcome:

I believe it is unfair for a casino to accept deposits from a region and then use that same region as a reason to withhold winnings and block an account. I am requesting that Patang Casino pays my outstanding balance and provides a full explanation for the account closure.

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Dear peacemaker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me a few questions so I better understand the situation.

To better understand the situation and determine whether there is any room for further review, could you please clarify the following points:

• Could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website?
• What country did you specify in your player profile when registering your account?
• Where is your permanent place of residence?

I hope we will be able to help you to resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean