The player from Poland deposited PLN 80 into the casino, but the funds have not been credited to her account despite confirmation from the payment provider that the deposit was received. She contacted the casino and was told they are waiting for approval from the payment provider.
PartySpinz Casino - Player's deposit has not been credited.
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Current status
Waiting for Casino Guru to reply
4d 17h 53m 23s
PartySpinz Casino
Safety Index 4.0 LowCase summary
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6 days ago
Translation
Hello, I would like to file a complaint against the casino. Yesterday around noon, I deposited PLN 80, and the casino has not credited the funds to my account. I contacted the payment provider and received confirmation that the casino received my deposit. However, after contacting the casino via chat, I received a message today that the casino is waiting for the payment provider to approve the payment. Attached are the confirmations of the deposit and contact information from both the casino and the payment provider. I feel cheated by the casino at this point, as I have never encountered this situation in any casino before. I sincerely ask you to help me recover my funds.
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Public
Public
3 days ago
Important notice:
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Public
Public
3 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful deposits into this casino before?
- Can you see the deposit in your transaction history in your casino account?
- Has the casino informed you when you should expect an update regarding the status of this transaction?
- Have you made sure that you entered all the payment details correctly to ensure that the deposit is credited to your casino account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
