Party Casino ES - Player’s 900 euros withdrawal is delayed.

I made a withdrawal of 900 euros on February 6, 2025 and it hasn't arrived yet... It's February 20th, 2 weeks have passed and I'm desperate. After that withdrawal still pending, I tried to make another withdrawal and it did arrive, but the 900 is still pending. It says it's sent and it's on its way but it's been like this since the same day I requested it. I have received live chat assistance from the casino but they always tell me that they have sent a report to the corresponding team, but it seems to me that they take too long. I hope you can help me and that it is resolved, thank you for reading me

Dear Cesarlop2001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Have you made any successful withdrawals before?

Yes, many

Could you confirm that you have passed KYC verification?

Well, I've been at this casino since 2023, so I don't really know what kick verification is or how to confirm it. I've tried to search in the email but I can't find it.

Did you accumulate your winnings with or without an active bonus?

No

Thank you for your reply, Cesarlop2001. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Dear Cesarlop2001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The support on the party casino page tells me that they have given priority to the problem and that we have to wait for the provider's response. As of today, March 5, 2025, I am still waiting for my withdrawal.

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Cesarlop2001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Cesarlop2001. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Has there been any news? Could you please provide answers to all my questions listed in this thread?

After a long wait, approximately a week after this response, they paid me for my withdrawal... But I've never known why it took so long.

Dear Cesarlop2001,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru