Parimatch.com Casino - Player’s withdrawal is delayed due to account blockage.

Hello, I've been at this casino for over a year, my KYC is approved and I've never had any problems with withdrawals.

Today I tried to withdraw money and received a message saying my account was blocked. Then I received an email requesting additional verification where I had to send a photo of myself holding my ID, a piece of paper with the phrase "para parimach," and my bank statement.

I followed all those steps and sent them what they asked for, but they still haven't responded. It's been 4 days and if they don't resolve this issue within 30 days they say they will confiscate my funds.

I have complied with what they ask for, but the casino refuses to give me an answer.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila