Parimatch.com Casino - Player’s withdrawal is blocked and unresponsive support.

I have a complaint about the former Parimatch (now they have names like Dude bet, Jhony24, Gra live, betmatch, topmatch, stawki bet)

I passed verification and started playing, and on the same day, when withdrawing 50,000 hryvnia, I was asked to pass verification. I sent all the documents, but support stopped responding (I only have access to deposit games, and withdrawals are blocked).

I'll attach screenshots below at the administration's request (I also couldn't find the casino I needed on the list, so I chose another one).

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Dear lolitabita,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

Please allow me to ask you a few questions so I can better understand the situation:

• Have you made any successful withdrawals before?
• Could you please specify which verification documents you have already provided, and when exactly you submitted the most recent one?
• Have you provided all the required documents in the correct format and without delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra