The player from India reported issues with his casino transactions, including a failed deposit of 500 rupees that had not been credited to his account, a second deposit of 500 rupees that still did not show up, and a recent withdrawal of 2000 rupees that was also stuck. Overall, he had 3000 rupees in total that were not processed correctly by Parimatch. The Complaints Team was unable to proceed with further investigation or provide solutions due to the player's lack of response to inquiries and reminders. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
Parimatch Casino IN - Player’s funds are stuck with the casino.
Closed
Our verdict
Player stopped responding
Amount: 3,000 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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11 months ago
On 17th April I was deposited 500 rupees but, the money isn't credited to my account till now and the support staff said that the money will be back to my bank by 21st April but, the money didn't return to my bank UTR: 103325017016. On 22nd i deposited 500 rupees but, the money isn't credited to my parimatch account till now UTR: 212699463583. And th latest incident is 2000 rupees withdraw done yesterday night at 11:22 pm IST. That one also struck. What is going wrong. Overall 3000 rupees withdraw+ deposit amount stuck with their fault. What's wrong with parimatch websit. Worst service ever and worst casino I have ever played.
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11 months ago
Dear Ranjitanu8888,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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10 months ago
Dear Ranjitanu8888,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
