Parimatch Casino IN - Player's deposit is missing.

I deposited 9000 inr on 19 may at 08.15pm on parimatch platform. The money was deducted from my account immediately but it never came to my gaming account. Initially they told me it would take 5 hours to deposit. Now since last 4 days they are saying one same thing. "We are working on your issue. Our payment team is working on it and money will be deposited very soon." All they do is cheat. Its a complete fraud application

Dear kingslayer17, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear kingslayer17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.