The player from India had won approximately 10,000,000 rupees from various bets but was only allowed to withdraw 70,000 rupees before her account was restricted for verification. After this, the casino claimed that her account balance was negative due to incorrect settlement of her sports bets, although she believed her bets had been correctly settled. The Complaints Team determined that the issue was solely related to sports betting, which was outside the scope of their assistance. Consequently, the complaint was rejected as they lacked the necessary expertise to address sports betting disputes.
Parimatch Casino IN - Player’s account has been restricted and winnings confiscated.
Closed
Our verdict
Other
Amount: 10,000,000 INR
Parimatch Casino IN
Safety Index:Below averageCase summary
Discussion
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7 months ago
Please help me I was won approx 10000000 rupees from sports bets, slots, and live casino on " Parimatch". But I was withdraw only 70000 rupees after they restrict my account and said to me for advance account verification and I did that but after that they put my balance in negative. They are saying "my sports bets are settled wrong by mistake and which money was not yours you used that so your account balance is in negative " but the on which matches I was placed my bet I observed them and according to match all bets were settled correctly. Major thing is according to them which bet I've won they are settled wrong and which bets I've lost they are settled correctly. Please help me Casino Guru I'm attaching few images because there is a lot of evidence of my sports
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7 months ago
Dear Kiranlata,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Parimatch Casino IN.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- What specific games have you played in this casino?
- Is casino suggesting the problem is only in your sports betting?
- Do you have an access to your game play? Can you please share it with us? My email is [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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7 months ago
Ma'am thankyou for your reply
I've played many casino games like slots and live casino ( crazy time, Lightning storm).
Yes they told me problem is only with sports which bets I've won.
Which PDF or image I shared with you there is 1st and 2nd half score is mentioned. And there is only few there not full bets because there are too much bets.
You can see I've bet total goals in 1st half but see my payout and results this happens after some days by giving the reason my bets are settled wrong but I observed all matches scores.
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7 months ago
Dear Kiranlata,
it came to light that the issue in your complaint was purely sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. We wouldn't be able to advise you correctly as we don't have enough insight into sports betting, and we wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint. We’re truly sorry we couldn’t be of more help in this case. If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.
Kind regards,
Katarina
