Parimatch Casino CA - Player struggles with self-exclusion request.

I have a documented gambling problem and have disclosed this to Parimatch on multiple occasions since 2022, requesting self-exclusion. At one point my account was closed for approximately one year, but I was subsequently allowed to reopen and continue gambling — despite my earlier disclosure of a gambling problem still being on file.

Most recently, when I asked for the account to be blocked again, I was told I would need to submit a signed statement along with my government ID, waiving any claims against the company, before they would apply the block. This is the same as all they ask for when i ask to reopen it, they just refuse to forever actually block me, despite me telling them countless times i have a severe issue.

On Sept 4, I sent Parimatch a formal written request for permanent self-exclusion (again, for probably the fifth time in the last five years), explicitly declining to sign any waiver of claims as a condition, and asking for written confirmation within 5 business days. As of today, I have not received a response.

I am asking Casino Guru to help me secure a permanent, unconditional self-exclusion from this operator, and to address the practice of requiring customers with disclosed gambling problems to sign liability waivers before self-exclusion requests are honored.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino CA.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with the responses of the casino, to my email at tomas@casino.guru
• Could you please provide a detailed description of the events under which your account was reopened?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas