Parik24 Casino - Player claims fraud with bonus terms at casino.

Dear Casino Guru, I request that you document the fact of direct FRAUD from the company PARIK24.

I was offered a promotion for a deposit of 2000 UAH or more via crypto replenishment.

Promotion terms: 80 fs bet per spin 15 UAH max win with fs 2500 UAH

Wager ×5 Max win ×3 of the bonus amount

What exactly is the scam that directly reduces the real balance even if the bonus is successfully wagered?

The point is that real and bonus funds are kept together on one balance; when placing bets with real funds, they are converted into bonus funds, thereby the real balance and bonus are summed up and at the end, even with successful wagering of the bonus, the maximum amount of 1785.90 UAH would be credited to the real balance.

Provide links to which authority I can write to.

I have played at more than 150 different bookmakers and casinos, but this is the first time I have seen this in 11 years.

How can the conditions of a promotional bonus work in such a way that it must be wagered and in any case the amount remains less than the initial amount of real funds?

I'll give you an example of what it looks like, and they've also confirmed that the calculation is correct. All correspondence has been saved.

The club tried to appropriate part of my funds through unfair conditions that are structured in this way. I give a clear example of the algorithm of actions.

The withheld amount is 2039.7 UAH, the bonus amount is 595.5, the wager is ×5 on the bonus amount after its successful completion, the maximum amount that can be credited to the real balance is 595.5 ×3 Max win from the bonus amount and it turns out to be 1785.9 UAH

What happens next is this:

When I discovered the unfair terms of this bonus, I wanted to reject it, they removed this button and said either to wager it or wait 72 hours until it expires and only then will the real balance be unfrozen.

I'm completely baffled by this situation! I've been using this site for years now, and this has never happened before.

How can I get a bonus and in such a way that it deliberately deducts my real funds!!!!

That is 2039.7 UAH - the maximum withdrawal amount is 1785.90 UAH

They take the difference, supposedly this is normal, and you need to win back 2977.UAH.

This is fine??

How does the software work if you have to wager an amount greater than your total balance + lose some real money?

A bonus is a bonus because the player can gain something from it if he plays it successfully, and not like in this case.

I received a bonus that, even if I wager it successfully, reduces my initial real balance.

Please provide maximum assistance. Such pseudo-platforms must be held accountable!

I will attach everything I can.

I have made quite a few deposits and withdrawals at this club, and such situations have never arisen before.

But judging by what happened, we can immediately conclude that this establishment is engaged in FRAUD.

I don’t know if they have a license or a control body, but they think everything that happened was fair.

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Dear matrosov033,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing.

To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• How much did you deposit to activate the bonus? After completing the wagering requirement, how much did you win?
• When did you activate the bonus? When did you complete the wagering requirement
• Please also post screenshots of the bonus terms.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Jean

Look at the bonus; this required a minimum deposit of 2000 UAH.

The thing is that I often took bonuses from them. There are promotions where you can play with your real balance and not play with the bonus. There are also conditions that when you take a bonus, you wager it with your real balance and then with the bonus.

It looks like this: I deposited 2000 UAH + the bonus amount, namely 595.5 UAH

Just look at what happens with this bonus: the conditions were such that the maximum winnings from it were 3x not from the total balance, where the initial deposit amount was 2000 UAH, but 3x the amount that was wound up from those free spins, and upon completion of the spins from that promotion, it turned out to be 595.5 UAH. The promotion turned out to be completely unprofitable, even in the best case scenario, the maximum that would have been credited to the balance was 1785.90 UAH.

I immediately understood this and wrote to them, and at first they tried to write slowly, but they confirmed that this is exactly how it will be, that after the wagering, the balance will be less than initially.

The argument they put forward was that it was a coincidence and it was impossible to know the outcome.

I understand everything, but what is a bonus? As far as I understand, a bonus means you can earn something from it if you win! But in my case, they wanted me to wager 2970 UAH, with a total balance of 2039 UAH (my own) and +595 UAH (bonus), and then withdraw the remaining balance, 1785.90 UAH.

I explain to them what kind of bonus this is that I need to wager at a loss using my own real money. This is idiotic!

I'll tell you this: I waited until the bonus expired, the funds that I deposited into my balance were available for play yesterday, and I played as if it were real money, and even made a small profit and recently withdrew it.

But I'm not asking you to close my complaint. We still need to sort this out fairly.

I will now post all the screenshots below 👇👇👇👇 there is everything that I wrote about when creating the complaint.

What they wanted to commit was 100% FRAUD. They issued a bonus that, if wagered successfully, would have deducted my real balance, and they confirmed this. I clearly wrote them a table, and they confirmed that this would have been the case.

I will send everything at first, I thought there was such an inadequate chat employee, when I chose another one, it was the same.

Here is the promotion and here are the conditions.

Check it out

Here are the general statistics regarding balance

You see, the amount blocked by the bonus is real money!!!!

Below is the amount 595.5, this is the bonus amount wager x 5 on the bonus balance mac withdrawal x 3 of the bonus amount = 1786.5 UAH

What was the point of the bonus then? If I lost the remaining balance after wagering, the maximum amount that would remain would be 1786 UAH.

Besides the fact that they wanted to deceive me, they began to prove to me that I had already started to win it back, although I showed that I had not started anything, but their rules change right in the air, they did not immediately let me refuse it and told me to wait 72 hours.

Today, as time passed, I already played with my balance of 2039 UAH.

I'll send it on, this is where the fun begins🛑🛑🛑🛑

Look, I'm giving an example to the tech support operator, and here's her response☝️

They tried to mislead me by telling me that I had already started to play it back.

‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️

Here's the most important part, where they confirmed that I calculated everything correctly. Look at my clearly posed question, where I gave an example of the step-by-step actions I'd take if I'd started wagering this unprofitable bonus. Here are the consequences and their answer that I calculated everything correctly!!!

Here's how to spot scammers.

So, where did I go wrong here?! How can a deposit bonus be awarded? As a result, by taking advantage of this offer, I almost lost some real money. I could have lost even more, since I would have had to wager a whopping 2970 UAH, with a total balance of 2039 UAH and 585.5 UAH.

I proved to you and showed the fact of fraud at this club!!

A bonus can't be unprofitable at the start of its wagering, that's 100% nonsense.

Dear matrosov033

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka, (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear matrosov033,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Parik24 Casino representative to join this conversation.

Dear Parik24 Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

Mirka, hello, I would like to understand what kind of proof you would like to receive from Parik24 Casino.

I have provided you with evidence.

What kind of bonus is this that, upon full completion, deducts the real balance? The point of such a bonus is 100% fraud.

There is an answer to such an event and I provided it to you; they responded that it is impossible to know the outcome.

Well, if this is a bonus, then it is a bonus because after the successful completion, I could benefit from it, and not like I have to spend my real balance on the promotion and upon completion, I would lose at least 255 UAH of real funds from the balance.

There might be some kind of glitch in the system or something, but they clearly state that this is a normal phenomenon!!!!

I don't know what they'll tell you there, but you can see for yourself what's going on!! What do you think? It's clearly a scam.

+ I knew perfectly well that I could have immediately refused that promotion, but in that case they removed that function and told me that it was impossible to cancel after the bonus expired. That's a scam. I used to immediately decline similar promotions before, and this is definitely the first time such a situation has happened with such an exclusive bonus.

In general, I'm very interested in sorting this out with you. I'm very interested in what assessment and verdict your platform will give to this complaint.

I wanted to leave another complaint about the exact same problem that happened at the Topmatch bookmaker, but I couldn't leave a complaint. This company disappeared from your review, although it was previously in your review. I don't quite understand where it disappeared to.

If previously it was possible to enter a website that did not exist in your review into the line, now, unfortunately, this is no longer possible.

UV. Mirka, maybe you can help with this problem too.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear matrosov033,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova