ParamigoBet Casino - Player's account is closed after winning a tournament.

I was registered at the paramigobet casino, my account was verified, there were deposits and withdrawals.

Participated in their tournament, which took place from 01.07.2025 to 11.07.2025, took first place (according to the terms of the tournament, the winnings for this are $125 in real money).

12.07.2025 I contacted the chat to find out when the winnings for the tournament would be credited. I was told that the winnings would be credited within 48 hours. After 48 hours, I tried to log into my account, but it turned out that my account was banned. When I tried to find out the reason in the chat, I was eventually told "We have the right to refuse to provide services to any player."

I disagreed with this and was recently given the following answer:

"We have carefully reviewed your situation, including the information you provided and your history of interactions with our support team.

Let me clarify:

Indeed, you took part in the tournament that ended on 11.07.2025 and won a prize. According to the tournament terms, the winnings should be credited within 48 hours after its completion. You contacted the chat on 12.07.2025, and your account was still functioning at that time.

Your account was blocked on 12.07.2025 due to serious violations of the terms of the user agreement, namely:

1.) Multiple deposits from different payment methods (15 deposits from different wallets for a total of $638.81);

2.) Withdrawals were made to different details that did not match the deposit details;

This directly violates clause 2.10 of our Rules, in particular:

– "Funds are withdrawn in the same way and to the same details to which they were previously credited";

– "Requesting a withdrawal using another method, especially cryptocurrency, is a serious violation of our policy. In such cases, we reserve the right to permanently block the account and confiscate all funds."

Despite these violations, 5 transactions totaling $625 were approved and successfully paid to you, which we consider to be an act of good faith on the part of the Company.

As for the prize for the tournament, given that the account was blocked for serious reasons (violation of the user identification rules and the withdrawal policy), the Company reserves the right to refuse further service and the accrual of any additional bonuses, including prizes. This is directly stated in the rules that you agreed to when registering.

Regarding the phrase "payment was made before the block": this means that all withdrawals approved by that time, including winnings from deposits, were paid. The prize for the tournament is not subject to accrual due to the above violations.

We understand your dissatisfaction, but we want to emphasize that all actions on the part of the Company comply with our terms and policies. The support service cannot provide additional explanations, since the decision was made by the relevant department after an internal review.

We recommend that you strictly adhere to the terms of service in the future and carefully study the rules, especially those related to identification, deposits and withdrawals."

Here are my objections:

"1.) Multiple deposits from different payment methods (15 deposits from different wallets for a total of $638.81);"

Why then were you satisfied with everything for six months, and now you suddenly decided to block my account?

These "multiple" deposits from "different payment methods" are a lie, all my deposits are from one payment method – cryptocurrency, and they are made by one method – usdt (trc20). And all deposits were made by me from a crypto exchange. I think at the present time any casino accepting cryptocurrency should have a rough idea of how funds are withdrawn from exchanges like bitget, bybit, binance and the like (namely: "crypto exchanges use a pool of addresses for outgoing transactions to optimize fees and increase the speed of transaction processing"), so your words "(15 deposits from different wallets for a total of $638.81)" are complete nonsense.

"2.) Withdrawals were made to different details that did not match the deposit details;

This directly violates clause 2.10 of our Rules, in particular:

– "Funds are withdrawn in the same way and to the same details to which they were previously credited";

Due to the fact that the withdrawal is from a crypto exchange, my details could not match the deposit details, because they come from different addresses from the crypto exchange, so this point is meaningless for cryptocurrency.

"Requesting a withdrawal using another method, especially cryptocurrency, is a serious violation of our policy. In such cases, we reserve the right to permanently block the account and confiscate all funds."

This point does not apply to me at all, because when withdrawing funds I have never used "another method, especially cryptocurrency", because for deposits and withdrawals I used only one method - cryptocurrency and did not use any other methods for withdrawal.

On their part, the obligations were clearly not fulfilled, and the account was banned simply to avoid paying out the winnings for the tournament.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if your tournament winnings were credited to your casino account before you lost access to it?
• Did you have any other winnings or remaining balance in your casino account?
• Have you made any successful withdrawals in the past? Which payment method did you use?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

• No, the tournament ended on 07/11/2025, on 07/12/2025 I wrote in the chat about the crediting of the winnings (they told me that they would credit them within 48 hours after the end of the tournament), and on 07/13/2025 when I tried to log into my account, it was blocked.
• 12.07.2025 there was no remainder.
• Yes, I always withdrew to cryptocurrency (usdt trc20), there were 5 withdrawals of money, 4 of which were withdrawn with a significant delay. The payment method I always used was cryptocurrency, specifically usdt trc20

Dear Player,

Thank you for your detailed response and for sharing your point of view.

We understand your frustration with the situation and regret that you’re experiencing negative emotions due to the account suspension and the non-payment of your tournament prize. Please allow us to clarify the points you raised:

Regarding "multiple payment methods":

Our internal checks flagged deposits made from different crypto wallets, as noted in our review. We understand that platforms like Bitget may utilize address pools, but from our side, these transactions technically appear as coming from various sources. This makes it difficult to verify the sender's identity, which is in direct violation of our KYC/AML policy designed to ensure player and platform security.

Regarding withdrawals to different addresses:

As outlined in our Terms of Use, withdrawals must be made to the same payment details used for deposits. In your case, withdrawals were recorded to addresses differing from those used for deposit. Even if the same crypto exchange was involved, the difference in receiving addresses makes it impossible for us to confirm that the funds are being sent to the same individual. This is seen as a potential security policy violation.

Regarding the tournament prize:

Tournament rewards are considered bonus funds and are issued only if all terms and conditions are met. If serious violations are detected on a player’s account, the Company reserves the right to deny such bonus payments. We do not dispute your participation in the tournament; however, due to the violations mentioned above, the additional prize payout was declined.

On the timing of the account block:

You’ve asked why the account was not blocked earlier. Player activity is reviewed either selectively or when internal risk triggers are activated. After the tournament ended, a more thorough analysis was initiated, which ultimately led to the current decision.

Regarding "goodwill":

All previously approved withdrawals were paid out in full, even though certain violations had already been observed. This was not an attempt to retain you as a player, but rather a gesture to give the situation a chance to be resolved. Unfortunately, based on the results of the repeated review, further cooperation became impossible.

We appreciate that you took the time to express your opinion and explain your position. However, from our side, we believe that all actions were taken in full compliance with the Terms and Conditions and platform rules, which you agreed to upon registration.

Thank you for your understanding.

Sincerely,

The Support Team

"We have recorded the fact of deposits coming from different crypto wallets, which is indicated in our internal check. We understand that when using crypto exchanges such as Bitget, a pool of addresses can be used, but from our side, such transactions technically look like receipts from different sources. This creates difficulties in verifying the identity of the sender, which is directly contrary to the KYC / AML policy established to ensure security."

Then remove the payment and withdrawal method in cryptocurrency from your casino, because crypto exchanges all use address pools and only crypto exchanges often allow identity verification. And to use decentralized crypto wallets, no identity verification is needed. And there, for greater anonymity, various methods are used, for example, Exodus has a function when sending tokens from a wallet, a new wallet is automatically created. In general, cryptocurrency payment methods contradict your KYC / AML policy. Therefore, so that you do not deceive players in the future, you should remove this method. Otherwise, having made a deposit, for example, from a decentralized wallet, the player will not be able to confirm that this is his wallet, because none of his data will be indicated there and according to your rules, you can block it, that is, in case of controversial issues, you can always refer to your rules and this looks like potential fraud.

"Regarding withdrawals to different details:

According to our user agreement, withdrawals must be made to the same details that were used for the deposit. In your case, withdrawals were recorded to different addresses. Regardless of whether the same crypto exchange was used, the difference in the recipient addresses does not allow us to clearly confirm that the funds are sent to the same owner. This is perceived as a potential violation of the security policy."

I have a separate wallet for each withdrawal, but, as you noted, in any case, due to the fact that exchanges withdraw through pools of addresses, none of my wallets for withdrawal would match the "deposit" one. Potential violation? Interesting wording, but the fact is that I can confirm that I am the owner of each of my withdrawal addresses.

Here's an example of how I have all these addresses:

"About the tournament payment:

Prizes for tournaments are considered bonus payments and are only credited if all conditions are met. In the event of serious violations on the part of the player, the Company reserves the right to refuse to credit them. We do not dispute your participation in the tournament, but given the violations described above, the crediting of additional winnings was rejected."

I complied with all the conditions. It turns out that you did not reveal any serious violations. The fact that you, without understanding, attributed some violations to me, the illogicality of which I have already cited above, and each of your attributed violations will turn out to be a fake due to the fact that I have all the evidence of what you "potentially" accuse me of.

"About the blocking periods:

We understand your question: why the account was not blocked earlier. Player activity is checked selectively or in case of internal triggers. After the end of the tournament, a more in-depth analysis was initiated, based on the results of which a decision was made."

"Regarding "good will":

All previous approved payments were made in full, despite the fact that some of the violations were already visible at that time. This was not an attempt to "hold you back," but rather a decision to give you an opportunity to resolve the situation. Unfortunately, following the results of the repeated inspection, continued cooperation became impossible."

Here you again contradict yourself and prove that it was precisely an attempt to "hold on", because: "After the end of the tournament, a more in-depth analysis was initiated, based on the results of which a decision was made." and "despite the fact that some of the violations were already visible then"

and regarding "This was not an attempt to "keep" you, but rather a decision to give me an opportunity to resolve the situation", please tell me how you "gave me an opportunity to resolve the situation"? At least one example, at least one letter, at least one warning or hint? It turns out that this is another lie, because you simply blocked me after the fact, without warning or any attempts to resolve the situation. I would willingly cooperate, because I am a simple player who plays in many casinos and I would willingly listen to any warning, and if you asked me for additional verification of what you need, I would immediately provide it. But no matter how you tried to twist everything in your favor, this did not happen, so we have what we have.

Well, and in the end, having thoroughly combed through the information about your casino, I found out that you are connected with another notorious casino and it became clear where it all comes from and that there is no point in expecting any justice. But this does not mean that I will not try to achieve it. At least morally. I will strive to ensure that everyone knows about your "good will" and all the facts of cheating players from both casinos, fortunately, collecting facts that will show your true nature will not be difficult, a few days of painstakingly isolating information and competent execution and everything will be ready. Then this will already be "good will" on my part to other players who, through ignorance, may fall for a similar "potentially" fraudulent casino.

Dear o_Val,

Thank you for your feedback and for taking the time to give us your opinion in detail.

We regret that you have such a negative impression of our platform. Nevertheless, we would like to emphasise that the decision to block your account and refuse to pay the prize was taken after a full internal audit, which revealed significant violations of the terms of use.

It is your right to express your own point of view, as well as our obligation to act in accordance with the rules and standards established to ensure a fair and safe gaming environment. We operate strictly within our licence and internal policies, including KYC, anti-fraud and AML requirements.

We do not comment on unsubstantiated allegations or associations with third parties. The platform you played on operates independently, and any speculation about ‘affiliation’ with other brands is speculative and not factual.

We respect every player's right to share their opinions and complain to the relevant authorities or news platforms. At the same time, we reserve the right to protect our reputation and, if necessary, to provide evidence of the correctness of our actions to the competent authorities or regulatory platforms.

Thank you for your attention to our platform despite the controversy.

Sincerely,

ParamigoBet Support Team

Hello everyone,

Thank you both for your replies.

o_Val, I understand this situation is frustrating, and I’m sorry we can’t give you better news. But after reviewing everything, we’re not able to help further.

Please know that casinos have the right to limit or even close a player’s account — sometimes if they notice unusual activity, and sometimes without giving a specific reason. This is a common rule across many casinos.

In your case, the casino paid out all your real money winnings before your account was closed, and you didn’t lose any real money from your balance. The winnings from tournaments are counted as bonus money, and like with any bonus, there are wagering rules you have to complete before withdrawing. Since your account was closed before these bonus funds were credited, the casino is not required to pay out any possible future winnings.

We understand this may feel unfair, but we can’t force the casino to reopen your account under these circumstances. If any real money had been taken from your account unfairly, we would absolutely step in — but in this case, there’s nothing more we can do.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.