The player struggles to withdraw his balance as his request is keep getting rejected. The complaint was resolved as the player received his money.
Paradise Casino - The player struggles to withdraw his balance.
Resolved
Our verdict
Case closed
Amount: €1,700
Paradise Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
2 years ago
Translation
They keep rejecting my withdrawal request and don't give an explanation, I've asked about it in the live chat but they don't tell me why.
Automatic translation:
Public
Public
2 years ago
Hello kelmi69,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Paradise Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
The account was confirmed a few days ago and since then I have tried to get a withdrawal, but without success, they reject me every time. now maybe the repatriation can be successful, it's not certain yet. you have to wait a while to be sure.
Automatic translation:
Public
Public
2 years ago
Hello kelmi69,
Please note that it might take up to 14 days to receive a payment depending on multiple factors. Please let us know if the money would arrive sooner or wouldn't arrive within the 2 week period.
