Paradise Casino - Delayed deposit leaves player without funds.

Money was deposited via payop and within a few minutes, the payment provider confirmed that the transaction was processed. The amount was instantly debited from my bank account, but more than 30 hours have passed and the money has not been credited to my casino account. The support team hasn't responded to my email queries despite being a VIP member. In the live chat, they mention a 1-3 business days duration, but the money should have been received by them long ago. This seems like a case of embezzlement and I plan to file a lawsuit and take legal action against this soon.

Dear Xaan2012,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello,

The money hasn't arrived yet.

The casino had given bonus money but said that it was clarifying things with PayOp. Now I contacted PayOp myself and threatened legal action.

Since there are transaction IDs for payments, money cannot disappear. This is a blatant lie no matter who makes such a statement.

Please make an effort to clarify this and contact Paradisecasino.

Thanks

Update:

I received response from PayOp is attached.

Dear Xaan2012,

Please be sure to forward the same e-mail from the payment provider to the casino so they can locate the transaction. Also please note that it might take a few days to credit the money to your account so definitely give them at least a week after forwarding the mail.

Dear Xaan2012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.