PantherBet Casino - Player struggles to access her account.

This account panther I signed up for I could log in the moment I got my promo code the sight started lagging I couldn't open anything I logged out and then when. I wanted to login again to see if there where any changes regarding the lagging and then bang my user details all of a sudden didn't work saying already in use I thought my password was incorrect managed to change it using the sms code and guess what same thing happened wtf sounds like scam how do I deactivate my account because now all my personal info is on this account and I can't login I don't know why... rating this App a zero because it seems to be a scam

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PantherBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Aspectmoon123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Look I don't know what to say how to get in that account so just delete it ...and I don't know about my information..but clearly there are people that conning people with this type of stuff...I found a few ideas on how they might be doing and they are using the chat setting...or it might be possible that these people are probably hacking the sign up page steal your info change your stuff and suddenly you get locked out and your account is still active that's all I can say and think of...thank you

Hello Aspectmoon123,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

We can't confront the casino just based on the events you are descscribing. Online casinos can closed players' accounts at any point for any reason. If there is no balance withheld or confiscated there is nothing we can accomplish.

Please let me know if there was any balance confiscated or withheld on your account when it was closed.

Looking forward to your reply.

Dear Aspectmoon123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru