The player from the United Kingdom requested a withdrawal two weeks ago, but despite the casino advertising fast withdrawals, she faces a processing time of 7-21 days. She reports rude chat agents and a lack of response to her emails.
Panda Zino Casino - Player's withdrawal has been delayed.
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Panda Zino Casino
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5 days ago
I placed a withdrawal request their website says fast withdrawal however they are now saying 7-21 days chat agents are rude and now not responded to any emails
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4 days ago
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4 days ago
Dear Ggou,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
