The player from Spain seeks assistance regarding issues with withdrawing €11,900.62 in winnings from PalmSlots Casino, citing a lack of communication and errors when submitting verification documents. He has submitted multiple follow-up emails and attempts to utilize live chat, but has received no responses.
PalmSlots Online Casino - Player’s withdrawal is delayed and account verification is stalled.
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Current status
Waiting for Casino Guru to reply
5d 8h 32m 38s
PalmSlots Online Casino
Safety Index 1.7 Very lowCase summary
Discussion
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 days ago
Dear joaquingg,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing.
To better understand your situation, could you please clarify the following:
- Have you already submitted a withdrawal request? If so, what amount and what is its current status?
- Is the €11,900.62 currently visible in your casino balance?
- Has the casino confirmed whether your KYC verification is still pending?
- Did you accumulate your winnings with or without an active bonus?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
