PalmSlots Online Casino - Player’s account closure request is delayed.

Ive been tried to get self exclusion for week and nothinf happen i have gambling addiction I need to take a break and this website try to convince me to stay with free spin and free money now i just want to close my account and no one awnser for weeks

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

1.1. Self-Exclusion

- You have the option to self-exclude yourself from Palmslots.

- To self-exclude send an email to customer service at customercare@palmslots.com

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Dear Best565,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.