PalmSlots Online Casino - Player's account closure request is delayed.

Hello,

I want to close my account with Palmslots but they just send me in circles. Allegedly, I am supposed to send them an email, but sending this email doesn't result in anything. After a few weeks I usually retry, but in response, I only get an email to send the closure request to another email address - the same I already sent it too.

After a negative review on Trustpilot my account manager offered me a bonus for removing the review, which resulted in yet another gambling spree from me.

I want to avoid getting in the same loop again on my next attempt to close the account. Please help.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PalmSlots Online Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via the email they suggested, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings PalmSlots Online Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Done.

My last deposit was a few days ago

Thanks for your reply.

• Did the casino close your account since your last post?
• May we consider the issue resolved?

Please let me know.

Nope, the account is still open. Please continue with the complaint.

Dear PatJustPat,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear PatJustPat

I am sorry to hear about the issue you are experiencing with the casino. I appreciate you bringing this matter to our attention.

I will contact the casino on your behalf and do my best to facilitate a fair and timely resolution. If any additional information or documentation is required during my assessment, I will let you know.

In the meantime, may I know if your account is still open. If so, have you made any deposits, especially after send an email on 20 July 2026?

At this point, I would like to invite a representative from PalmSlots Online Casino to join this discussion and provide their comments regarding the matter.

Dear PalmSlots Online Casino,

Could you please review the player's complaint and share your comments on the issues raised? If applicable, kindly include any relevant information or evidence that may assist in clarifying the circumstances of this case.

Thank you in advance for your cooperation. I look forward to your response.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.