The player from Ireland was unable to close their account at PalmSlots despite sending multiple emails. Live chat support directed them to email, but their emails were ignored. The Complaints Team requested additional information from the player to clarify the situation and extended the response time by seven days. Due to the player's lack of response to inquiries and reminders, the complaint was closed without further investigation. The player was informed that they could reopen the complaint by resuming communication.
PalmSlots Online Casino - Player cannot close their account.
Closed
Our verdict
Player stopped responding
Amount: €10
PalmSlots Online Casino
Safety Index 1.6 Very lowCase summary
Discussion
Public
Public
1 month ago
PalmSlots won’t allow me to close my account after several emails.
live chat just tell me to email support and they ignore my emails
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Dear Dnolann,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with PalmSlots and the difficulties you are facing in closing your account.
To assist you better, could you please provide us with some additional information? Here are a few questions that will help clarify the situation:
- When did you first request to close your account?
- Have you received any confirmation regarding your account closure request?
- Have you tried reaching out to any alternative channels apart from email and live chat?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petra
Public
Public
3 weeks ago
Dear Dnolann,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
