Palm.Casino - Withdrawal cancelled and account closed due to alleged breach of terms.

I won 1160 and had no wager left but they kept the cash back . They said I breached the terms and conditions. That I went over the euros bet . But I'm a genuine vulnerable person and I have health issues and I have a numb left side . Granulomatous in the brain . I can't adjust settings correctly and I read wrong . I have so much going on with my health . I have lesions on the brain. They won't even give me it as its Xmas. I'm so upset. They have closed my account . I verified my account also .

Hello Sammy1971,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Palm.Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of term did you breach? When was the last time you spoke to the casino and what was it about?

Please note that no health issue excuses players from breaching the casino terms and if you are not in control of your actions, you should close or self-exclude your casino account.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

I am responsible but I have memory blanks as I have lesions on the brain . Granulomatous. Seizures. Trouble understanding and remembering . It's so upsetting that they took it all from me

Hello Sammy1971,

Unfortunately, if you did bet over the maximum allowed limit, the casino had right to confiscate your winnings and there is nothing anybody could do regarding the funds.

Is there anything else we could assist you with? If not, we will be forced to close the complaint.

Dear Sammy1971,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi don't worry I'm not going to get anywhere. Thanks anyway

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.