Palm.Casino - Player’s account was closed and his withdrawals were denied.

Hello

I start playing on Palm Casino when my account was fully verified, I have two email about from KYC about my account is fully verified.

That was my begining on this site, first problem : Palm CASINO don't wanted send me my withdraws, after a lot complaints they forced me to cancel the payments because they said that the daily payment is up to 1000 euros and that per week I can withdraw a maximum of 2000 so I cancelled my withdraw 2186 euro and I did new withdraws €1000 , tell me also after 24 hours I can again withdraw 1000 € , max 2000 euro a week so in next hour will be over 24 hours and I try make second withdraw 1000 euro. For everything what I wrote you I have and I can send proofs. But still without withdraws my balance on Palm Casino been 4837 euro, so together €6837.

Again I waited for my new withdraws and again not send me my money, and again I start sent complaints about ask when Palm Casino send me my money and then happened this, After I did everything what they tell me , Palm CASINO blocked me access to my account and the same time sent me emails about my both withdraws is rejected 🙁 but I did everything what Palm casino wanted.

After 6-12 hours blocked my account Palm casino sent me this in email:

"Hey there Piotr,

We hope this email finds you having a wonderful day!

Upon a detailed review of your account, our team was able to locate that you currently reside in a restricted country.

This means that we are unable to provide you with our services. Please be aware that you registered via an affiliate. We try our hardest to ensure that we only work with the most reputable and respected partners, however, we are unable to control what is advertised.

With that said, during our registration process, our terms and conditions (in which a clear outline of the restricted countries/jurisdictions can be found) are accepted in order to proceed with the creation of an account.

We have now made sure to terminate your account, as well as blacklist your details to avoid any further issues.

A refund has been initiated for the amount of €320 and should take up to 14 business days to reflect back in your account.

Please be aware that if you wish to stop any incoming marketing emails, you would have to click the "Unsubscribe" button at the bottom of said emails.

Your patience and understanding are hugely appreciated, and we wish you all the best for the future.

Kind Regards,

Carla"

WHAT A SCAMMERS !

No I do not agree about blocked my account and robbed me 6837 euro, Palm Casinos have and had all my documents where I come from what region of the region I was verified fully verified, Palm Casino accepted this when Fully verified my account and they have my props of address from bank statement and also driving license where is address, Palm casino also verfited and approved my address like every, also debit card, a lot documents. Palm casino verifying my documents and giving me full verification accepted where I am from and never said anything that something was wrong I was fully verified .

€6837 Missing, robbed me

Please help

Dear piotrkitaedinburgh,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.

• Could you please clarify when exactly you created your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello

Yes exactly if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well, if not then is BiG Scammers and robbed people.

look like I opened there account 29.07.2023 buy i never used account there, 09.05.2025 I sent all documents for verification like , bank statement, driving licence where is also my address and my debit card. 11.05.2025 my account was fully verified and after this I maked deposits and played.

• Did you accumulate your winnings with or without an active bonus?

No, I not used any bonus, or winnings was without any bonus.

I hope you will be able to help me to resolve this issue as soon as possible. 

Thank you

Please if you need any more information let me know.

Thank you very much, piotrkitaedinburgh, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello

Thank you Kristina

I hope Palm Casino pay me my money.

I will wait for Peter message.

Thanks

Hello piotrkitaedinburgh,

I've reviewed your case and understand the situation. I will contact the casino to facilitate a resolution. I'm inviting Palm.Casino to join this conversation.

Hello Peter

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Palm Casino is a scammers really don't want answer , don't want return me my money , robbed me and a lot people more .

Ok Peter thank you

Hi piotrkitaedinburgh,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter