The player from Australia had deposited $100 into the casino but did not receive a rebate or have his bet history updated. He expressed frustration with the customer support through live chat, which he found unhelpful. The Complaints Team asked the player to provide more details about the bonus, bet history, and previous withdrawals to assist with the issue. Due to the player's lack of response to these inquiries and reminders, the complaint was closed without resolution. The player was informed that he could reopen the complaint if he chose to resume communication.
Oz2win Casino - Player faces issues with no rebate and poor support.
Closed
Our verdict
Player stopped responding
Amount: A$100
Oz2win Casino
Safety Index:Very lowCase summary
Discussion
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1 month ago
Hey i put 100$ into this sight and got no rebate back from it they didn't even update the bet history at all so thats why i didn't receive it but the live chat is just a bunch of useless [redacted] i dont recommend this sight
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1 month ago
Important notice:
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1 month ago
Dear Onecomplaintboiiiiii,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better understand your situation and assist you effectively, could you please provide more details regarding the following:
- Could you please send me a link or a screenshot of the bonus you should have received?
- Could you please clarify what you meant by stating that the bet history is not updated?
- Have you made any successful withdrawals from this casino before?
- When was the last time the casino communicated with you?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Attila
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1 month ago
Dear Player,
Thank you for your response. To ensure I understand correctly, is your bet history not updating despite your active gameplay?
Furthermore, could you please confirm whether you activated the bonus before making your deposit?
Thank you in advance for your response.
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1 month ago
Dear Onecomplaintboiiiiii,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
