Oxibet Casino - Player's cash back has been confiscated.

I started playing making deposits so j qualified for cash back it was there all week until it was time yo collect they deleted it and are acting like they dobt know what I mean and erases my loyalty cash back after I made enough deposits to get it

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link to or a screenshot of the cashback bonus you expected to receive?
• How many deposits did you make into this casino, and when exactly did you make them?
• Did you activate the cashback bonus directly in your profile, or did you receive any notifications informing you that you were eligible for this particular cashback bonus?
• Have you received this bonus from the casino before?
• What types of games did you play at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika