The player from British Columbia made deposits to qualify for cash back, which had been available for a week but was deleted when it was time to collect. She reported that the casino denied knowledge of the issue and had erased her loyalty cash back despite her qualifying deposits. We asked her for supporting details about the cashback offer, deposits, activation, prior rewards, and games played, but she did not reply to our messages or reminder. As a result, we were unable to investigate further and the complaint was closed for now due to lack of response.
Oxibet Casino - Player's cash back has been confiscated.
Closed
Our verdict
Player stopped responding
Amount: C$5
Oxibet Casino
Safety Index 5.6 Below averageCase summary
Discussion
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3 weeks ago
I started playing making deposits so j qualified for cash back it was there all week until it was time yo collect they deleted it and are acting like they dobt know what I mean and erases my loyalty cash back after I made enough deposits to get it
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me a link to or a screenshot of the cashback bonus you expected to receive?
- How many deposits did you make into this casino, and when exactly did you make them?
- Did you activate the cashback bonus directly in your profile, or did you receive any notifications informing you that you were eligible for this particular cashback bonus?
- Have you received this bonus from the casino before?
- What types of games did you play at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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2 weeks ago
Dear Riamarue,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
