The player from Finland is having difficulties withdrawing winnings due to incomplete verification. The player received his winnings, therefore we marked this complaint as resolved.
OXI Casino - Player’s struggling to complete KYC verification.
Resolved
Our verdict
Case closed
Amount: €170
OXI Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 years ago
Translation
I have submitted all the required documents 2 times.
Do not pay a profit in the case of 170 euros
Automatic translation:
Public
Public
3 years ago
Dear Pivi69,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents have you already provided and when exactly? Have you received any explanation from the casino clarifying what is wrong with your documents?
Additionally, if there is any relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hey
I withdraw my complaint. The casino had finally paid off the win
Automatic translation:
Public
Public
3 years ago
Awesome news, Pivi69. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
