Ovitoons Casino - Player’s struggling to complete account verification.

Hello,

I've Uploaded my documents for verification 5 days ago and nothing yet.

I sent them an email asking what was going on a little over 24 hours ago and still nothing.

I'm waiting to withdrawal 3000$ and they don't seemed to want to check my document for approval.

Can you help ?

Thank you very much !

Dear vincvinc1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that we wait for at least one more week. I will keep this complaint opened and if there is no development, we will intervene. Please, let us know if there is anything new in the meantime.

Thank you in advance for your reply.

Best regards,

Kristina

Dear vincvinc1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The matter is resolved🙂

Thank you !!

Awesome news, vincvinc1980. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.