Ovitoons Casino - Player is frustrated with a canceled bonus.

Hello Yesterday i get inside my email a promotion from this casino with a free spins 100 0x wager but i need deposit 30eu so im deposited. But after that they give me a bonus with a x20 wager. So i dont wanted bonus like this and they lied to me... So im asked re add me a bonus without a wager so nothing happens until support canceled a bonus and doesnt give me any... I dont want to leave like this. They just scam me !!! Please help me i just want to make everything right...

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you contacted customer support to ask about the wagering requirements for this bonus, given that the promotional email mentions zero wagering?
• Have you started playing with the bonus in the meantime, or did you cancel it before playing?
• Have you activated any other bonuses at this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Im just used spins. After spins i saw it asking me x20 wagering... So i reach support and ask about a situation they say me just departament can solve this. So i say support to cancel that bonus. Because i not play with a x20 wager and thats it i was on wait bonus re add or wager deletion but nothing happens

Could you please confirm whether your €30 deposit is still in your casino balance, or was it also affected when the bonus was cancelled? Did you play with your deposit despite not receiving the requested bonus?

Im just played with my own money of deposit. Im not affected any casino money

Thank you for your reply. Unfortunately, we are unable to assist you further with this complaint.

A bonus is considered a promotional offer provided at the casino’s discretion, and the casino ultimately decides whether a specific bonus can be granted or re-added to an individual account. While we understand that it may have been disappointing to receive a different bonus than the one mentioned in the promotional email, please note that such emails are usually sent out in bulk and do not always guarantee eligibility for every player.

For this reason, it is always recommended to verify the availability and exact conditions of a promotion with customer support before making a deposit.

Since no funds were confiscated and the bonus was canceled at your request, we do not see grounds for further intervention, and this complaint will be closed as rejected.

Best regards,

Veronika

Casino.Guru Team.