The player from Russia had deposited 1200 rubles (12 USDT) into the casino via a crypto wallet, but the funds did not reach the casino. Despite following the correct procedure, the support team ignored his messages and redirected him to a bot that closed the chat, with no response to his emails. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries and reminders, which led to the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
OtherWorld Casino - Player’s deposit has not been received.
Closed
Our verdict
Player stopped responding
Amount: 1,200 руб
OtherWorld Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
7 months ago
Translation
Hi. I deposited 1200 rubles 12 USDT to this casino via crypto wallet. However, they did not reach this casino. I did everything correctly. The support team discards my messages and redirects me to a bot that closes the chat. I also felt emails, but they did not respond.
Automatic translation:
Public
Public
7 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Katarina
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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Public
6 months ago
Dear kot35345634,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
