OshCasino - Player's withdrawals are being delayed.

Oshcasino is just messing around with me and keep declining/requesting new documents for two months now.

When they receive what they request they keep asking for new ones.

Declining all my withdraws keep asking me to request withdraws with other methods than i deposited with breaking the AML rules and regulations.

They asked me to withdraw to my bank and for a bank statement i followed all their instructions but still they will not pay out.

This circus has been going on for two months now and i am tired of it.

They accept deposits without any hesitation and questions but when it comes to withdrawals they do not want to pay out.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OshCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Is it possible for you to check the verification status of your player's account or the individual documents?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

Yes my account is still accessible.

I won my money with the help of their welcome bonus they offer to new members yes.

I made my deposit using an e-wallet called mifinity but they are forcing me to withdraw with another method which is even against the AML regulations.

I will forward the email conversations but i do not have access to the chat transcript.

You can request it from the casino.

Thank you for taking the case and trying to find a solution to this problem

Dear Eirik

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the OshCasino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear OshCasino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear Casino Guru team,

First of all, we would like to thank Casino Guru for the work you do and for acting as an intermediary between players and casinos. We appreciate your efforts to ensure fairness and transparency in the industry.

We would also like to clarify that OshCasino acts in accordance with its Terms and Conditions, including all applicable KYC and AML obligations. As a responsible operator, we are required to verify our players’ identity and payment methods before processing withdrawals, and we always aim to do so with respect for our players and their security.

Given that this is a public space and we must protect our players’ privacy and personal data, we are unable to discuss detailed account-specific information here. Therefore, we kindly ask the player to contact us directly so that we can verify their identity and provide a detailed response regarding their case.

Please contact us at: info@oshcasino.com

Once we can securely identify the player, we will be happy to review the situation and provide a clear explanation or solution.

Thank you for your understanding.

Best regards,

OshCasino

Please share all the documents you received both on your email and those i uploaded on your website along with the chat transcript of all conversations.

Be fully transparent.

And also let casino.guru know the time frame of this verification

Dear OshCasino,

You don't need to share any documents or information that should not be publicly shared, of course.

Could you just explain what is going on regarding this case and why the player has been waiting for this long, please?

Thank you in advance.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Casino Guru team,

Thank you for your follow-up and for your efforts in mediating between players and operators.

In general, and in line with our Terms and Conditions as well as applicable KYC and AML requirements, OshCasino is required to carry out standard customer verification before any withdrawals can be considered. This may include verification of the player’s identity, age, location and payment methods, as well as additional security or risk-based checks where appropriate.

In the case you are referring to, the current delay is linked to the completion of these mandatory verification procedures and/or documentation which has not yet been fully provided or verified. Until these requirements are met, we are not in a position to finalize our review of the account or to comment publicly on the outcome of any withdrawal-related requests. In addition, due to data protection and privacy obligations, we are limited in what we can disclose in a public forum.

We therefore once again kindly invite the player to contact us directly from their registered email address at:

info@oshcasino.com

By contacting us directly, the player will receive a case-specific explanation of what is required in their situation, and we will be able to review the account further and address all questions through the appropriate private channel.

Best regards,

OshCasino

You can write the specifics here,

So casino.guru can see as well.

Thank you, OshCasino, for this information.

Please know that you can share more information regarding this case also to my email, and it will not be shared publicly.

Dear user,

Have you done as the casino representative suggested, please?

Did you get all the information needed in order to provide all the missing documents to pass the verification?

Best regards,

Romi

Hi Romi,

This verification procedure has been going on for many months now.

I have sent and uploaded all the requested documents.

Everything should be transparent for all three of us to see,

They can write here what else they want from me now.

Please contact the casino at the provided email address and let us know how it goes.

Thank you.

Respectfully,

Romi

Okay

Sent 5 days ago still no answer...

Dear user,

Have you contacted the casino at the provided email address, please?

info@oshcasino.com

Romi

Yes.

5 days ago as shown in the screenshots.

Dear OshCasino,

Could you kindly provide an update on this case?

Thank you.

Regards,

Romi

Dear Casino Guru,

Documents have been approved.

BR

OSH Casino

So there are no more excuses to pay out my money now right?

Are we doing the transaction according to the AML regulations,

Where withdrawals needs to be payed out with same method as the deposit was done or are we braking that rule as well?

Thank you, OshCasino, for the update.

Dear user,

Please let us know whenever you receive your withdrawal.

Thank you.

Best regards,

Romi

I will request it now with sepa and let you know once it arrived thank you casino.guru for bringing justice.

they declined it again.

Dear OshCasino,

Could you explain the situation to us, please?

Thank you.

Romi

What is going on?

Is it normal to wait 6 months to receive a withdrawal?

Dear Casino Guru Team,

The player has not yet submitted all required verification documents, and certain documents therefore remain in pending status.

Kind regards,

OSH Casino

Do you understand what i have dealt with now?

Just look at the confusion at their casino.

This is what i have been dealing with for more than 6 months.

Is this on purpose or?

They should focus more on not breaking the AML rules instead of trying to stall withdrawals.

Dear user,

Please know that without your cooperation in submitting all the requested documents, the withdrawal can not be approved.

Respectfully,

Romi

Please read the comments two weeks ago.

They said my documents was approved.

Then i requested my withdrawal.

And you casino.guru said let us know when the withdrawal has arrived.

Please read the last comment from the casino; if you don't provide all the requested documents, your winnings will not be paid out.

But i did provide them with the document they requested and they accepted it.

What else documentation do they want now?

Dear OshCasino,

Please update us if the player has provided all the requested documents.

Thank you.

Respectfully,

Romi

Dear Casino Guru,

We would like to inform you that we are still awaiting the salary slip from the player in order to proceed with the verification.

Thank you for your cooperation.

Kind regards,

OshCasino

I have uploaded the requested document,

I will also send it to you email Romi so you can see for yourself.

What is going on?

I uploaded my salary slip 1week ago and i also sent it to you Romana on your email.

How are things going?

Dear OshCasino,

Could you update us regarding this case, please?

Thank you.

Best regards,

Romi

Dear Casino Guru,

OSH Casino will conduct a review of the received documents and inform the client accordingly.

Best Regards

OSH Casino

On your website it said my documents got rejected because it was not stamped and signed.

After i get it stamped and signed are we done with this 7 month long verification or is there any else documentation needed?

You have received all the requested documents but every time you seem to request another right after you received what you asked for.

Thank you, OshCasino, for the information.

Dear user,

Please inform us whenever there is an update to the situation.

Thank you.

Best regards,

Romi

yes i am waiting as well for an answer which includes exactly what is needed for this 7month long verification to be completed.

Dear Eirik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Why are we waiting for ma?

i Uploaded the latest requested document.

Oshcasino then said they will conduct a review but they did not inform me anything.

I saw it when i logged in to see if they approved my document.

My question to oshcasino is till unanswered.

After i get you this document stamped and sigend are we then done with the documents?

Will you then be satisfied with all the documents you received so far?

If not then please mention exactly what is needed for this verification to be completed thanks

Dear user,

We were waiting for the updates from you, so thank you for that.

Dear OshCasino,

Could you inform us, please, where this case stands?

Thank you.

Respectfully,

Romi

Dear Casino Guru,

No new documents have been received since 19 January.

Additionally, to date, the requested documents have not been provided in the manner we asked for. Printouts are not acceptable.

Kind regards,

OSH Casino

I uploaded my salary slip in pdf not a printout,

I also sent it to Romana.

My question is what exactly is needed for this verification to come to an end.

I want exact specifics so this verification finally can be done after 8 months.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Casino Guru,

No new documents have been received since 19 January.

Additionally, to date, the requested documents have not been provided in the manner we asked for. Printouts are not acceptable.

Kind regards,

OSH Casino

Because you have not answered any of my questions.

Also why are you telling me it is a printed document?

have you even looked at it?

It is PDF

You tell me that printed copy's are not acceptable and your website tells me electronic documents are not valid.

How am i supposed to get verified when both you and your casino says the opposite?

I am asking again what exact documentation do you want for this verification to finally get completed?

Stop try to stall this more it has past 8 months now and we can clearly see your intentions.

Answer the simple question asked above.

Dear OshCasino,

Please reply to the player so he can finally provide all the missing documents.

Thank you.

Respectfully,

Romi

Dear Casino Guru,

OSH Casino have provided answer to the Client.

What answer have you provided?

I have not received any answers to my questions.

Also why are you not answering here?