OshCasino - Player's withdrawal is delayed due to verification issues.

Hello,

I received before a withdraw from Oshcasino. Then I win again, then they asked me to provide proof of income.

I sent them my payslip from my job. Then they sent me:

We have received your document as proof of account ownership.

However, to continue verification process, please provide a salary slip that clearly shows:

-The entity from whom you receive your salary.

-The details of the salary payment (so we can verify the source of income)

Then I sent this reply back:

I receive my salary from Nordre Follo municipality see on my Payslip above left corner, ( English translation: Northern Follo Municipality I receive my salary from)

My job description is social worker in the municipality.

Then they sent me back:

We have received your document as proof of account ownership.

However, to continue verification process, please provide a salary slip.

I did sent them my salary slip with all information shown.... I dont know what to sent else.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that verifying the proof of income seems to be the only issue at the moment?
• Have you provided any other documents to verify your account, and have they all been approved?
• Have you been given any explanation for why the payslip was rejected or considered insufficient?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Yes i will answer the questions.

Do I understand correctly that verifying the proof of income seems to be the only issue at the moment?

Correct

Have you provided any other documents to verify your account, and have they all been approved?

Yes I been approved and verified, they paid me out like 10 days before around 1100 dollar. I win second time for 900 dollar, now they cancelled the withdraw and asking to verify my source of income. I sent them my pay slip with all the details on it but they dont accept it, they want Salary slip but its the same..

Have you been given any explanation for why the payslip was rejected or considered insufficient?

I email 2 times explaining that the payslip what I sent is my salary paper.

They only sent this back:

Hello Ammar,

We have received your document as proof of account ownership.

However, to continue verification process, please provide a salary slip that clearly shows:

The entity from whom you receive your salary.

The details of the salary payment (so we can verify the source of income)

This information must be visible on the document.

Once we receive this document, we will be able to continue with the verification of your account.

Thank you for your understanding and cooperation.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Hello Kristina,

I all sent the email communication to [email protected]

Thanks

Hello,

I just want to inform that I am in contact again, they email me and now asked for my Tax return from 2024 I sent it. So lets see what the outcome is..

Thanks

Ammar

Alright. Let's give it a few more days so that the casino has enough time to review the document. Please let me know if there is any development, so that we can proceed accordingly. Thank you.

Hello Kristina,

I got a response back, so I sent my offical Tax return PDF. Now they want this:

Please provide an official tax return document signed and stamped. Generated PDF copies are not valid.

So this is my offical tax return form my goverment, now they want it signed and getting it stamped somewhere? I dont know where to get it stamped or what stamp they are looking for.

I would like the help of Casino Guru again, I am stuck I provided the documents they want but they keep on asking for new things that I dont know.

Regards,

Ammar

Dear ambaha90

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear ambaha90,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from OshCasino to join this conversation. Their input should help us move the case forward more efficiently.

Dear OshCasino,

Please provide detailed information regarding the player’s issue. In particular, we would like to better understand what is causing the delay in the player’s verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel