The player from Brazil had fulfilled all the requirements of a received bonus but was still unable to withdraw her money. She could not find information on the site, and her attempts to contact support via live chat and email went unanswered. The Complaints Team had extended the response time for further clarification, but as no response was received from the player, the complaint was rejected.
Orozino Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 101 R$
Orozino Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
9 months ago
Translation
I received a bonus, met all the requirements and they still won't let me withdraw the money. There's no place on the site to check. The live chat doesn't work, I sent an e-mail and so far nothing.
Automatic translation:
Public
Public
9 months ago
Hello paulaana37,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Orozino Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you ever deposit into the casino?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
9 months ago
Dear paulaana37,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
9 months ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Public
Public
1 month ago
We’ve reopened this complaint at the request of Jubedan0270. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
I’m very sorry, but you haven’t answered all of our previous questions. Please check the first reply and try to assist. All requested information is essential if we wish to proceed with the case.
Also, could you please let me know if you currently have access to your casino account and if you have any remaining balance there?
Thank you in advance.
