Orozino Casino - Player's funds have been confiscated.

after wagering the bonus and winning a lot, I couldn't withdraw money. The casino simply took $500 from my account. The argument for this was that I played at a rate higher than $2, although I didn't see any information about such a limit.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Orozino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot or the link to the bonus you accepted and played?
• Could you please share the communication in which the casino accuses you of breaching the maximum bet?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

Thanks for your reply.

Could you please explain how high your bets were in the games you played, to your knowledge?

Looking forward to your reply.

the first win was at a bet of 1.5 dollars. then i raised it to 2.5 and won again. after that the maximum bet did not exceed 5 dollars

Thanks for the .

Our position on the confiscation of players' winnings due to breached maximum bet is explained in our fair gambling codex: https://casino.guru/fair-gambling-codex-for-casinos#max-bets

The bonus max bet rule is an industry standard, as is the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

Unfortunately, we accept the situation when the maximum bet rule is specified in the general terms and conditions or general bonus terms and conditions. The rule can be found in the general bonus rules:

7.9 Unless terms are not set in specific bonus terms, winnings from the free spins given have a wagering requirement of 100 times and percentage bonus wagering requirement of 100 times. In addition, unless terms are not set in specific bonus terms, maximum single bet with any bonus funds is $0.5. Orozino reserves the right to withdraw any winnings to players that bet over $0.5 whilst completing wagering requirements.

Since, from your description of events, the breach of the maximum bet rule wasn't accidental and was extensive, we can't assist you in recovering the winnings, and the complaint will be closed as rejected. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.