HomeComplaintsOrozino Casino - Player's account shows bonus money only.

Orozino Casino - Player's account shows bonus money only.

Opened
Current status

Waiting for player to reply

5d 13h 57m 56s

Orozino Casino
Safety Index:Below average

Case summary

The player from British Columbia has met the wagering requirements but still sees $309.33 in bonus money without any real money available in his account.

Public
Public
3 days ago

After meeting wagering requirements it still says I have $309.33 in bonus money but no real money

Public
Public
yesterday

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Public
Public
yesterday

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Have you experienced similar issues with bonus wagering at this casino before?
  • Have you contacted customer support to assist you with this problem?
  • Have you tried clearing your cookies and cache, refreshing the casino website, or using a different device or browser to check if the issue persists?
  • Did you receive any pop-up notification or a message informing you that your wagering requirements were completed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

696969 has 5d 13h 57m 56s to reply

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