Orozino Casino - Player is unable to access her account.

Deposited 15 was playing the free games everything was fine woke up the next day went to log in to my account and can't login waiting all day for them to respond with several emails sent on my email with no response to any have over 100 in winnings free games still left to play plus the 15 I deposited

Dear tonimaree,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to help clarify your situation:

1. Could you please specify when exactly you contacted customer support after discovering that your account had been suspended?
2. Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
3. Could you please send me a link to the free bonus you played with?
4. Am I correct in understanding that although you deposited money into the casino, you have not yet played with the deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

https://orozino.com

I was able to play Friday night which was when I deposited played for a bit Tried to log in Saturday morning to discover this issue so I sent an email to support and have had no response

Profile is correct and have been playing this casino for some time now with it's fair share of issues but always resolved.

Still have the money I deposited plus free games and all the winnings from my free games

The bonus i received was deposit $15 and receive 300 bonus spins on bass bonanza which I am yet to complete

Please forward me the email you sent to the casino, along with their response if they have replied by now. You can send it to veronika.f@casino.guru.

Thank you for your patience and cooperation.

Dear tonimaree,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.