Orobet Casino - Player’s account is closed and funds confiscated.

Título del reclamo: Orobet - Unjustified account block and confiscated funds under false fraud allegations

Cuerpo del mensaje:

Casino Name: Orobet

Disputed Amount:$ 220.000 pesos clp / $230 dólares

Payment Method Used: MACH (Chilean bank account registered under my own name)

Description of the issue:

I deposited funds into my Orobet account using my personal bank payment method (MACH). After attempting to withdraw my legitimate winnings, the platform blocked my account, accusing me of "fraud" and "multi-accounting" without providing any evidence or detailed explanation.

I am the sole owner of this account, the bank account used to deposit belongs exclusively to me, and I have not violated any terms of service. I have repeatedly offered to complete any Advanced/Biometric KYC verification (Liveness check, live selfie with ID, video call, or proof of address), but Orobet support refuses to provide a verification link or review my case, opting instead to confiscate my balance.

Other reputable platforms using strict European payment gateways have successfully verified my identity without any issues. Orobet is acting in bad faith by retaining my funds arbitrarily.

My Goal:

I request Orobet to either enable full KYC verification so I can prove my identity, or immediately release my remaining balance to my original deposit method.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Orobet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hola Tomás .

Sabes tengo la creada : 14-abril -2026

Solo he jugado apuestas deportivas. Con fondos solo míos jamás acepte ni bonos ni promociones.

Lo que si note a medida que iba ganando me fueron limitando cada vez cada apuestas de 36 dólares a 10 dólares . Hasta que quise retirar mis fondos el día que le dije en el mensaje y salía error de verificación o documentos rechazados y cuando salía subir aquí . Cuando quise ir a mi cuenta salía cliente bloqueado por fraude .y me acusan de usar multiples cuenta sabiendo que como voy hacer eso sí llevo más de 4 meses retirando y depositando más de 20 transferencia entre esos meses .y cuenta verificación de fécula y carnet .eso me llamo la atención.me quieren robar el dinero por motivos cero .espero que me ayudes o que le hagas su mala calificación a estas casa que estarán alas personas y jugadores buenos .

Thank you for your reply, Chrissdechile.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.