The player from Ecuador has his account blocked by Orobet, with the casino alleging "suspected fraud" without justification. After submitting all requested verification documents, the casino changes its story on the reasons for closure, leading to a confiscation of his entire balance of USD 1198, including his initial deposit of USD 500. He seeks an impartial review and the return of his funds.
Orobet Casino - Player's account is blocked, funds confiscated without reason.
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Waiting for player to reply
6d 11h 38m 42s
Orobet Casino
Safety Index:Fresh casinoCase summary
Discussion
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Public
yesterday
Translation
Title: Orobet blocks account, changes versions and confiscates funds without justification
Description:
I deposited $500 USD into Orobet and used the welcome bonus. After placing regular bets, my balance reached $1198 USD.
When I tried to withdraw my funds, my account was blocked under the reason of "suspected fraud".
Subsequently, the platform requested a large number of documents from me (ID, selfie, bank statement, proof of address and proof of income), which I sent correctly.
After sending the documents, I was informed that "they may have been altered," without providing any evidence.
However, in their latest message, Orobet completely changed their story and now claims that my account was closed because I supposedly did not send the documents within the deadline, which is false.
This demonstrates a clear inconsistency in their arguments:
First they allege "altered" documents
Then they claim that "they were not sent on time"
Key points:
My identity was previously verified (KYC approved)
I sent all the requested documents
I don't have multiple accounts.
I tried to withdraw my funds before the freeze
Currently, Orobet has permanently closed my account and confiscated my entire balance (USD 1198), including my original USD 500 deposit.
I believe this action is unjustified and abusive.
Solicitous:
An impartial review of the case
Evidence of the accusations made
The return of my deposit (USD 500) at a minimum
I have attached proof of:
Deposit made
Block messages
Conflicting messages from support
Verification confirmation
This operator is not easily listed on resolution platforms, which makes the claims process difficult.
I expect a fair solution.
Automatic translation:
Public
Public
12 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
12 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Which documents were approved and which were not, to your knowledge?
- Has the casino indicated that there might be a problem with approving specific documents?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
