Oro.gg Casino - Player's withdrawal is delayed with no resolution.

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Dear padde89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

•  Are you able to access the casino? Can you log in to your account now?
• Have you made any successful withdrawals before?
• What methods did you use to attempt the withdrawal of your winnings?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Thank you for your reply and for providing the previous details, padde89.

• Could you please let us know when you made your last successful withdrawal and how long it took to be processed?
• Did you utilize the same payment method as you did previously?
• If you have previously uploaded a screenshot of your withdrawal history before your account was blocked, would you be able to share it?
• Furthermore, please provide any additional communication you had with the casino. This may include screenshots, emails, or chat records. You can either post them in this thread or send all documents to [email protected].

Thank you again for your cooperation.