Oro.gg Casino - Player's withdrawal is delayed.

Fiz um levantamento aqui neste casino no domingo por via skrill hoje é quinta e ainda não vi o meu dinheiro fala com o chat eles se limitam sempre a dar a mesma resposta de que estão a tratar do assunto

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Dear bombamen5,

Thank you very much for submitting your complaint.

I’m sorry to hear about the delay with your withdrawal and understand how frustrating it must be to receive the same response without any clear progress.

To help us better understand your situation and proceed with the investigation, I would like to kindly ask you for a few additional details:

• Has the withdrawal status changed at any point (e.g., pending, processing, approved)?
• Have you already completed the KYC verification? If yes, when was it approved?
• Could you please provide a screenshot of your withdrawal history showing the pending request?

While Skrill withdrawals are usually processed relatively quickly, delays can sometimes occur due to internal reviews or payment processing queues. However, we would like to review whether the delay in your case is justified.

If it is more convenient for you, you can forward all relevant communication and documents directly to petronela.k@casino.guru, and we will review everything carefully.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela