Oro.gg Casino - Player's withdrawal is delayed.

I've been trying to make a withdrawal from oro.gg casino since February 20th, using every possible method, and they haven't sent me my money. They keep giving me the excuse that there are technical problems and that the department is working on it, but they haven't processed the withdrawal.

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Dear Gussi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello, I made three successful withdrawals of €50, €50, and €70. As for verification, it shows that everything is verified. And the winnings are not from any bonus. I never activate bonuses. I just received an email asking me to cancel the paysafecard withdrawal and use Visa or Mastercard instead, but I'm sure it won't arrive and that they just made me cancel and request it again to buy more time and make the withdrawal appear with a more recent date.

They still haven't given me my money, I keep trying every method and my money still hasn't arrived.

Dear Player, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila

Hi! I've attached a screenshot of all my attempts. Only three withdrawals were completed and arrived the day after I requested them, but that's because they were for small amounts. All the others have been canceled. The last attempt, which is the one still showing as pending, was on March 13th. I've tried every possible method, including those that were successful before, and nothing works. They either cancel it, mark it as failed, or tell me to cancel it again in a few days and use a different method, but I think it's just to mess things up and buy myself more time.

Actually, the withdrawal I've been requesting since February 20th is the 370 one, which later became 450 because they made me deposit with paysafecard and play in order to request the withdrawal to paysafecard, which was supposed to work correctly for withdrawals, and again it was a lie...

Dear Gussi,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gussi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lucia