Oro.gg Casino - Player's withdrawal has been delayed.

I am filing a complaint regarding a delayed withdrawal of €500 from Oro.gg.

I requested this withdrawal on April 6th, 2026, and it has now been over 10 business days with the status still showing as "pending".

I have previously used this casino and received withdrawals without issues, which makes this situation particularly concerning.

The support has been mostly unavailable, and when I finally received a response, I was told that Visa/Mastercard withdrawals are currently not working. I was then asked to cancel my withdrawal request and switch to cryptocurrency.

I find this highly concerning and unacceptable. Asking a player to cancel a pending withdrawal and switch to a different method raises serious trust and security issues.

I would like to emphasize that I prefer to receive my withdrawal through the original method and that I do not feel comfortable switching to cryptocurrency under these circumstances.

This situation appears to be an unnecessary delay, and based on similar complaints from other users, I am worried that this may be a recurring issue.

I kindly request immediate processing of my €500 withdrawal without further delay or changes to the payment method.

If this issue is not resolved promptly, I am prepared to escalate the matter further through public channels and relevant authorities.

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Dear Nunoslb_74,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. It's important to understand that the casino doesn’t have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Aside from crypto payments, what other alternative payment methods were recommended to withdraw your winnings?
• Could you kindly send me a screenshot of the payment methods you see in your casino profile available for withdrawals?
• What was the exact response you received when you contacted support regarding your withdrawal? Please send any relevant communication to my email at jean.s@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Jean