The player from Germany had been waiting for a withdrawal of 200 euros since March 4th, 2026, and had faced excuses from the casino regarding technical problems and payout reviews. He had previously experienced delays with another payout and then filed a complaint due to the prolonged wait of over 15 days. The complaint was marked as resolved after the player confirmed that his issue had been addressed. The resolution details were not specified, but the player acknowledged the resolution through the complaint system. The Complaints Team closed the case and offered further assistance if needed.
Oro.gg Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €200
Oro.gg Casino
Safety Index:Below averageCase summary
Discussion
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4 weeks ago
Translation
Dear Casino-Guru Team, unfortunately I have been waiting for my payout of 200 euros since March 4th, 2026.
For over a week, I've been given the runaround with excuses like technical problems, the payout being reviewed, and the like. Unfortunately, I've had the same experience with this casino before, where I had to contact them here to finally receive my payout of over €2,000 after more than three months. I'm not going to put up with that again. Therefore, I'm now filing a complaint. After more than 15 days, the money should be in my account. I'm attaching screenshots of the communication. This concerns payout ID 64723.
Best regards
Patrick P.
Edited by a Casino Guru admin
Automatic translation:
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4 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 weeks ago
Dear padde89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
- Have you made any additional successful withdrawals since your first complaint was submitted to us?
- What types of games did you play to accumulate the most recent winnings you have been trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
- Have you been requested to submit any new identity documents for further verification of your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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4 weeks ago
TranslationGood evening,
Regarding point 1: No, I haven't made any further withdrawals because this isn't possible while a withdrawal is being processed.
Regarding point 2: I mostly played Blas the Bast.
Regarding point 3: I had no active bonus at the time of my withdrawal, as otherwise you can't withdraw anything.
Regarding point 4: No, I wasn't.
I've already been through the whole casino game. Stalling, etc.
In December I had a payout of 2000 euros, which dragged on until mid-February, and this only happened because I contacted you.
That's why we're taking this step now.
Best regards
Patrick
Automatic translation:
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3 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear padde89,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
