The player from Germany has been waiting for a withdrawal of 200 euros since March 4th, 2026, and has faced excuses from the casino regarding technical problems and payout reviews. He has previously experienced delays with another payout and is now filing a complaint due to the prolonged wait of over 15 days.
Oro.gg Casino - Player's withdrawal has been delayed.
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Waiting for Casino Guru to reply
2d 0h 32m 22s
Oro.gg Casino
Safety Index:Below averageCase summary
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6 days ago
Translation
Dear Casino-Guru Team, unfortunately I have been waiting for my payout of 200 euros since March 4th, 2026.
For over a week, I've been given the runaround with excuses like technical problems, the payout being reviewed, and the like. Unfortunately, I've had the same experience with this casino before, where I had to contact them here to finally receive my payout of over €2,000 after more than three months. I'm not going to put up with that again. Therefore, I'm now filing a complaint. After more than 15 days, the money should be in my account. I'm attaching screenshots of the communication. This concerns payout ID 64723.
Best regards
Patrick P.
Edited by a Casino Guru admin
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5 days ago
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5 days ago
Dear padde89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
- Have you made any additional successful withdrawals since your first complaint was submitted to us?
- What types of games did you play to accumulate the most recent winnings you have been trying to withdraw?
- Did you accumulate these winnings with or without a bonus?
- Have you been requested to submit any new identity documents for further verification of your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Casino Guru is examining the case
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
