Opabet Casino - Player's withdrawal is delayed and funds are locked.

Description of the issue:

I have been registered on Opabet since February 2026. I made a total deposit of €465 (€455 via Apple Pay + €10 via bank transfer). After cancelling my bonus to avoid wagering requirements, I have a remaining balance of €378.31 that I have been trying to withdraw since 23 February 2026.

Timeline of events:

23/02/2026: I request a withdrawal of my funds. The site displays an error stating that I cannot withdraw "due to active free games", even though I had cancelled my bonus. I contact support.

24/02/2026: My first withdrawal request is rejected without explanation. Support (Anna) informs me that I need to deposit via another payment method as Apple Pay is not supported for withdrawals.

24/02/2026: I offer to make a minimum deposit of €10 via bank transfer to resolve the situation. Support agrees. I make this deposit.

25/02/2026: I submit a new withdrawal request. It is rejected again, without any justification. Support now asks me to deposit via credit/debit card, changing the requirements once more.

12/03/2026: New contact with support (Victoria). My withdrawal request has been pending for 3 days. Support repeats that I must withdraw via credit/debit card because I deposited via Apple Pay — completely ignoring the bank transfer deposit I made at their request.

Current situation:

My account is fully verified (KYC completed).

I have complied with all support requests (bank transfer deposit).

Despite this, support keeps inventing new requirements (now credit/debit card instead of bank transfer).

My balance of €378.31 remains locked in my player account.

Every withdrawal request is rejected or ignored.

Evidence available:

I have all email exchanges with Opabet support (Anna, Victoria) documenting this situation.

Resolution sought:



I am requesting a full refund of my balance (€378.31). Opabet is using successive artificial obstacles and contradictory requirements to prevent legitimate withdrawals.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for taking over my case. Here are the answers to your questions:

1. Have you made any successful withdrawals before?

No, I have never been able to make a successful withdrawal. As you can see in the screenshot "Withdrawal.png", my withdrawal history is completely empty — the system shows "We couldn't find any transactions matching your filters."

2. Could you please confirm that you have passed the KYC verification?

Yes, my account is fully verified. As shown in "KYC.png", my status displays "Documents Verified! Your documents have been successfully verified. Status: Verified."

3. Communication with the casino:

I am attaching all my email exchanges with Opabet support (Anna and Victoria), as well as screenshots of error messages and my transaction history.

Summary of the situation:

I registered at the end of February 2026.

I deposited a total of €465: €455 via Apple Pay on 22/02/2026

€10 via InstantBankTransfer on 09/03/2026 (as shown in "Deposit.png")

At first, I was able to place a few sports bets of around €15. Then, without any warning, my maximum stake was limited to only €1. When I asked for an explanation, the only response I received was that they did not have to justify their decision.

I found this practice unfair, as they had attracted me with their bonus offer. At that point, I decided to cancel the bonus, which caused me to lose around €50 in bets, since stakes are deducted from the deposit first.

My remaining balance is €378.31.

Withdrawal attempts — all rejected:

23/02/2026: First withdrawal attempt via bank transfer (IBAN). Error message: "Your payment request is not registered! It is impossible to create an invoice due to active free games" (see "Screenshot_4.png" and "Screenshot_2.png") — even though I had cancelled my bonus.

Support (Anna) told me to "clear cache and cookies" — obviously this did not solve anything (see "Mail_3.png").

After several exchanges, the "active free games" issue was finally resolved.

However, support then told me I needed to deposit via the same method I wanted to withdraw with (see "Mail_9.png").

24/02/2026: I proposed to make a €10 deposit via bank account to unlock the situation. Anna agreed: "Yes, you can make the minimum deposit as you have proposed" (see "Mail_8.png").

09/03/2026: I made the €10 deposit via InstantBankTransfer (see "Deposit.png").

I then attempted to withdraw to the same bank account I used for this deposit — rejected.

I also attempted to withdraw to the same credit card linked to my Apple Pay deposit — rejected.

12/03/2026: Support (Victoria) now tells me: "You need to make the withdrawal by Credit/Debit card, as you deposited by Apple Pay" (see "Mail_14.png") — completely ignoring my bank transfer deposit made at their request.

I replied pointing out that I had complied with their requirements by making a bank transfer deposit on 09/03/2026, and that their argument was therefore invalid (see "Mail_15.png"). No satisfactory response.

Key evidence attached:

Deposit.png: Shows both deposits (Apple Pay €455 + Bank Transfer €10)

Withdrawal.png: Shows zero successful withdrawals

KYC.png: Shows account fully verified

Screenshot_2.png & Screenshot_4.png: Error messages blocking withdrawals

Mail_1 to Mail_15: Full email exchange showing contradictory requirements and refusals

Conclusion:

Opabet has used successive artificial obstacles and contradictory requirements to prevent me from withdrawing my funds:

First: "active free games" error (bonus was cancelled)

Then: "deposit with the withdrawal method" (done)

Now: "use credit card" (ignoring my bank transfer deposit)

Every withdrawal method I have tried has been rejected — both the credit card linked to Apple Pay and the bank account I deposited with.

I am requesting a full refund of my balance: €378.31.

Best regards,

[Redacted]

Screenshots of emails sent to attila.g@casino.guru.

Dear Player,

Thank you for your response. I was unable to find your emails, could you please let me know the email address you have used?

Best regards,

Attila

Hi,

of course, I have used this email adress : attila.g@casino.guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Jordan_NON,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Opabet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Opabet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Hello Hadi,

We have a separate conversation with Mr. Le Jolly. The funds are in his account, we are just waiting to verify his payment method, so we can complete the KYC step. After this step, the player must only request a withdrawal and we can process it. We confirm, that there is no issue here and we take the responsibility to approve the payment of 378.31 EUR to the user after his payment method is verified.

Once the payment has been approved, we and the client will confirm here, when the payment has been processed succesfully.

Regards

Dear Opabet Casino,

Thank you for the update. Please let us know here once the payment method has been verified and the withdrawal has been processed.

Best regards,

Hadi

Hello Hadi!

We can confirm that the payment has been processed successfully.

Dear Opabet Casino,

I am pleased to hear about this update. I will await player confirmation, and once received, we can consider this matter resolved.

Hello,

I can confirm that the transfer was successfully processed at the end of last week.

Thank you to the Casino Guru team!!

Dear Jordan_NON, I'm happy to hear that you have received your funds. I will now mark the complaint as 'resolved' in our system. I thank you for your cooperation and patience, please, do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help. Also, I would like to thank the casino for their assistance with the issue!

We hope you had a positive experience with our services. While we don't charge any fees or accept gratuities, your feedback is invaluable to us. We would greatly appreciate it if you could share your experience on Trustpilot (link here). An honest review, along with any suggestions you may have for improving our complaint resolution and mediation process, would be immensely helpful. Your insights can guide others who might be seeking assistance with online casino-related issues.

Thank you in advance for taking the time to help us improve our services.

Best regards,

Hadi

Casino Guru Team