Opabet Casino - Player's withdrawal has been denied.

Please, I won real money at this casino site, but when I submit a withdrawal request, my withdrawal number 695 euro is rejected.

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Dear mks365,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Do I understand correctly that you didn't play with any bonuses?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

No, I played with my real money and checked my account and then verified all the documents

Casino

Thank you for your reply, mks365. Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear mks365,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru