Opabet Casino - Player’s winnings are being confiscated.

they don't give back winnings. they keep asking for virtual card verification, while it's already verified. they keep asking me to upload virtual card photo, but such an option isn't available. and they ask me for video of the withdrawl procedure but they still keep declining paying. total scam beware.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Opabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which bank issued your debit card?
• Is your bank able to provide you with a confirmation that the card was issued in your name?
• Have you achieved your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear nir3218,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Μπορείτε να μας διευκρινίσετε ποια τράπεζα εξέδωσε την χρεωστική σας κάρτα;

ναι είναι η payzy hellas που παρέχει εικονικές τραπεζικές χρεωστικές κάρτες.

Είναι σε θέση η τράπεζά σας να σας παράσχει επιβεβαίωση ότι η κάρτα εκδόθηκε στο όνομά σας;

ναι φυσικά. έχω ήδη ανεβάσει στην εταιρεία opabet το έγγραφο κατά την εγγραφή μου, η κάρτα μου ήταν στο στάδιο verified αλλά παρόλα αυτά, συνέχισαν να μου ζητούν επαλήθευση της κάρτας, παρότι ήταν ήδη επαληθευμένη. όλο αυτό ήταν ένα τέχνασμα, για να μην πληρώσουν τα κέρδη μου.

Έχετε πετύχει τα κέρδη σας με τη βοήθεια ενός μπόνους;

όχι δεν χρησιμοποιώ ποτέ μπόνους.

Θα μπορούσατε να μου στείλετε email ή απομαγνητοφωνήσεις συνομιλίας στο email μου στη διεύθυνση tomas@casino.guru ή δημοσιεύστε στιγμιότυπα οθόνης εδώ

φυσικά. θα σου στείλω στο email σου τις φωτογραφίες.

Thanks for your patience.

• Do I understand correctly that the issue seems to be that the casino limited your options to wager the deposited funds?
• Have you received any guidance from the casino regarding the situation?
• Was there any gaming activity on your account?
• Does your balance consist of any winnings?

Please let me know.

έχω ήδη απαντήσει στα παραπάνω ερωτήματά σας.

Dear nir3218,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Opabet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Opabet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi