Opabet Casino - Player’s account is restricted and funds are blocked.

"I am reporting a dispute with Opabet regarding a balance of €338.18.

The casino restricted my account by setting my maximum bet to €0.00, effectively preventing me from using my funds or completing my active bonus requirements.

Following their internal procedures, I uploaded my ID (KYC documents) to verify my identity and request a withdrawal of my balance.

Immediately after submitting my documents, the casino froze my account, blocking all access to the platform.

When I contacted support, I received a generic email stating my account is under 'Fraud Department review' without any specific justification or evidence.

This sequence of events—limiting the account to zero and then freezing it right after a verification attempt—suggests a clear intent to withhold my funds. I am seeking the full release and withdrawal of my balance of €338.18."

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Dear Olmo40,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Has the casino indicated that there might be a problem with approving specific documents?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila