Opabet Casino - Player’s account is restricted and funds are blocked.

"I am reporting a dispute with Opabet regarding a balance of €338.18.

The casino restricted my account by setting my maximum bet to €0.00, effectively preventing me from using my funds or completing my active bonus requirements.

Following their internal procedures, I uploaded my ID (KYC documents) to verify my identity and request a withdrawal of my balance.

Immediately after submitting my documents, the casino froze my account, blocking all access to the platform.

When I contacted support, I received a generic email stating my account is under 'Fraud Department review' without any specific justification or evidence.

This sequence of events—limiting the account to zero and then freezing it right after a verification attempt—suggests a clear intent to withhold my funds. I am seeking the full release and withdrawal of my balance of €338.18."

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Dear Player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Has the casino indicated that there might be a problem with approving specific documents?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I only do sports betting, but the casino keeps giving me the runaround in emails and chat, saying my account is frozen and under review. Plus, they just disabled the chat today. These people are scammers. It's a disgrace.

Dear Player, thank you for your response. Have you received any new communication from the casino as to why your account is restricted? Additionally, is there any chance that someone from your household or using the same IP also created an account at this casino? Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Thank you for your patience and cooperation.

Dear Player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They only refunded me the €100 I deposited, and they haven't returned the winnings. It's scamming people. I don't use a VPN. They're basically scammers, and since they knew I could unlock the bonus, they did that.

I'm very sorry but you haven't answered my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further.

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

On February 9th, I was informed of this, from support@opabet.com I still haven't received the money, and they should be paying me my earnings. I haven't violated any of their terms, and to answer your question, I haven't used a VPN.

Dear nxavier,

Thank you very much for your reply and for clarifying the situation. I’m sorry to hear about your account being blocked and the frustration this has caused you.

Unfortunately, I must kindly inform you that our Complaint Resolution Center does not handle issues related to sports betting — we focus solely on disputes connected to online casino gaming, such as slots, table games, and casino bonuses.

As your case concerns exclusively sports betting activity, we won’t be able to assist further or mediate this matter. I genuinely regret that we cannot be of more help in this situation.

I sincerely wish you the best in resolving this directly with the casino’s support team and thank you for understanding our limitations.

Best regards,

Attila

Casino.Guru