The player from Germany had submitted documents for account verification at Opabet but faced severe limitations on his account despite having a balance of €1596 after depositing €1000. He was uncertain about his ability to withdraw funds and had evidence of chat conversations regarding the issue. The player confirmed that his account was fully verified and under investigation by the Bonus and Fraud team, with all winnings achieved through sports betting without any bonus. After reviewing the case, we determined that due to limited insight into sports betting investigations, we could not fairly evaluate the casino's decision or resolve the complaint. Consequently, the complaint was closed without further action.
Opabet Casino - Player's account has been restricted.
Closed
Our verdict
Other
Amount: €1,596
Opabet Casino
Safety Index:Below averageCase summary
Discussion
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1 week ago
Translation
Hello
I'm fairly new to Opabet, my account isn't verified yet, but all my documents have been submitted. I've deposited a total of €1000 and now have a balance of €1596.
They have now severely limited my account without giving any reason, and I don't know if I can withdraw any funds. I have evidence of the chat conversations.
I don't know what to do.
Automatic translation:
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Dear JensinWiesen,
Thank you very much for taking the time to submit your complaint. I sincerely apologize for the difficulties you are experiencing. To ensure I have a comprehensive understanding of the situation, I would appreciate your assistance in answering a few questions.
- Could you please indicate which types of games you have focused on, such as slots, live casino, sports betting, etc.?
- Could you kindly inform me of the documents you have already submitted and the date on which you sent the most recent one?
- Did you provide all the required documents promptly and in the correct format?
- Were your winnings accumulated with or without an active bonus?
I hope to assist you in resolving this issue as swiftly as possible. Thank you in advance for your cooperation.
Best regards,
Petra
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1 week ago
Translation
Hello, thank you very much for your reply.
They have now informed me that my account is fully verified and is currently with the Bonus and Fraud team, who are investigating the case. I submitted the final documents yesterday afternoon.
I achieved all my winnings without any bonus. I only placed sports bets.
Thank you very much and best regards
Jens
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6 days ago
Dear JensinWiesen, thank you for your reply and for providing the previous details,
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don’t have enough insight into this field of online gambling, we wouldn’t be able to interpret the casino’s results of the investigation and/or their explanation correctly and judge this case fairly. We don’t think that your complaint is unjustified, we just couldn’t evaluate the issue properly. We would really like to help, but it is impossible for us at this time.
Unfortunately, after gathering all the necessary information we are forced to close this complaint. I am sorry that we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.
