Opabet Casino - Player is concerned about responsible gaming.

bonjour cela fait des mois que mon compte est toujours ouvert il ne prennes pas le jeux responsable aux sérieux, pourriez-vous svp contacter le casino. Cordialement

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm very sorry to hear about your negative experience. First, I'd like to explain the difference between closing an account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is attila.g@casino.guru.

Thank you very much in advance.

Best regards,

Attila

bonjour j ai signalé pour mes problèmes de jeux, je vous envoie le mail, merci à vous

Dear player, Thank you for your response. Unfortunately, I was unable to locate your original self-exclusion request. The only reference to gambling-related issues I found was from January 29th. Would you kindly attach your original self-exclusion request as well as your deposit history for this casino?

Thank you for your understanding and cooperation.

bonjour pourriez demander au casino l historique de mes dépôt et mon autoexclusion svp?

Dear player,

Thank you for your response. I regret to inform you that we are unable to proceed without the necessary documentation from your side. For the deposits, please attach a statement from your payment provider. Additionally, the self-exclusion request should be available in your email inbox.

Thank you for your patience and cooperation.

bonjour monsieur j'ai envoyé par mail un relevé de compte effectué des dépôt chez opabet. Cordialement [Redacted]

Dear player, thank you for your response. I have thoroughly reviewed all the evidence you provided, and I found that the only reference to gambling-related issues dates back to January 29th. This was subsequently followed by a message from the casino confirming that your request has been granted and that a permanent self-exclusion has been enacted on your account. Unfortunately, unless you can provide evidence indicating that you had previously requested a self-exclusion from Opabet Casino that was not honored, we are unable to address this issue with the casino. Please let me know if there is anything else I can assist you with. If not, I will regrettably need to close this complaint.

Thank you for your understanding.

bonjour monsieur attila et merci pour votre aide , je vous promet que j'avais signalé mes problèmes de jeux, biensure je ne retrouve plus cette conversation,ce casino n est pas réglo d ailleurs il ont pas de licence est ne respecte pas le jeux responsable pour que mon compte soit fermer j'ai dû déposer une plainte. Encore merci pour votre travail. Cordialement [Redacted]

Thank you for your response.

After carefully reviewing the information available in this case, we regret to inform you that we are unable to assist further, as we do not have sufficient evidence to hold the casino responsible for your losses.

For Casino Guru to intervene in cases involving responsible gaming, we require clear documentation showing that the casino was explicitly informed about a gambling problem. The earliest recorded instance of gambling-related issues dates back to January 29th. In response, the casino has implemented a permanent self-exclusion on your account.

For these reasons, and due to the lack of verifiable evidence demonstrating a failure of the casino’s responsible gaming obligations, we are forced to reject this complaint.

Should you be able to provide proof showing that the casino was clearly informed about a gambling problem at an earlier date and ignored your request, we will be happy to review the case again.

Best regards,

Attila

Casino Guru Complaints Team